Your Privacy Matters to Unified Restoration
At Unified Restoration, your privacy is a top priority. We collect only the information needed to provide our services and protect it with industry-leading safeguards. We never sell, share, or misuse your personal data — ever.
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Privacy Policy
Effective Date: February 26, 2026 • Revision: 4.0
1. Introduction
This Privacy Policy explains how Unified Restoration (“we,” “our,” or “us”) collects, uses, stores, shares, and protects personal information obtained through our website, phone calls, text messages, forms, and in-person service interactions. We are committed to being transparent about how your data is used and to protecting it at every stage of our relationship with you.
By using our website or engaging our services, you agree to the practices described in this policy.
2. Information We Collect
Depending on the nature of your interaction with us, we may collect the following categories of personal information:
- Contact information: Name, email address, phone number, alternate contact numbers, and physical address.
- Property access information: Gate codes, lock box codes, door codes, and property entry instructions provided to facilitate restoration work.
- Insurance and claims information: Insurance carrier name, policy number, claim number, adjuster name and contact information, and loss details.
- Tenant and occupant information: Names and contact details of tenants or other occupants when relevant to a job.
- Job documentation: Photographs of property damage and restoration progress, written notes, inspection findings, moisture readings, and service communications.
- Signed documents: Authorizations, work agreements, scope of work documents, and other documents signed electronically or in person.
- Billing and financial information: Invoice details, payment records, and information required for insurance billing. We do not store full credit card numbers.
- Communication records: Phone calls made or received through our business phone system may be recorded. Text message exchanges through our business platform are also stored.
- Website usage data: IP address, browser type, pages visited, time on site, and referral source collected automatically through analytics tools.
3. How We Collect Information
- Website contact forms, referral forms, and estimate request submissions
- Phone calls and text messages through our business communication platform
- In-person consultations, property inspections, and job site visits
- Electronic document signing via email or our job management platform
- Automated website analytics and tracking tools
- Insurance adjusters, property managers, or third parties acting on your behalf
4. Call and Text Message Recording Notice
Phone calls to and from our business phone system may be recorded for quality assurance, training, and job documentation purposes. Text messages sent through our business platform are stored as part of your job record. By communicating with us by phone or text, you acknowledge and consent to this practice. Callers are notified of recording at the start of each call.
5. Why We Collect Information
- To respond to inquiries, schedule inspections, and provide estimates
- To perform, document, and complete restoration and abatement services
- To coordinate with insurance adjusters and process insurance claims on your behalf
- To generate invoices, process payments, and maintain billing records
- To prepare, deliver, and store service agreements and authorization documents
- To communicate job status updates, schedule changes, and service notifications
- To maintain complete and accurate job histories for warranty, compliance, and legal purposes
- To analyze and improve our website performance and user experience
6. How We Share Your Information
We never sell or rent your personal information to third parties. We share your information only in the following circumstances:
- Subcontractors and trade partners: We may share job-relevant information — including property address, access codes, scope of work, and contact details — with licensed subcontractors and trade partners engaged to assist in completing your restoration project. These parties are permitted to use your information only for job-related purposes.
- Insurance carriers and adjusters: We share documentation, photographs, moisture readings, and billing information with your insurance company and assigned adjuster as required to process and support your claim.
- Legal and collections services: In the event of a billing dispute or unpaid balance, we may share relevant account and job information with legal counsel or a collections agency. We will notify you before initiating this process where legally permitted.
- Service providers: We use third-party service providers across the following categories to operate our business: job management and CRM software, communication and call recording platforms, billing and invoicing software, document signing and storage services, website analytics tools, and content delivery and security services. These providers access your data only as necessary to perform their functions and are required to protect your information.
- Legal compliance: We may disclose information when required by law, court order, or government authority.
7. Property Access Information
Gate codes, lock box codes, door codes, and other property access information provided to us are stored securely within our job management system and shared only with authorized personnel and subcontractors actively working on your project. This information is used solely to facilitate access for restoration work and is not shared for any other purpose. Once your job is closed, access information remains in your job record but is not actively used or distributed.
8. Cookies and Website Tracking
Our website uses cookies and similar tracking technologies through tools including website analytics platforms, SEO and performance tracking tools, and content delivery and security services. These tools help us understand how visitors use our site and improve performance. Some tools may set cookies that persist across sessions. You may disable or manage cookies through your browser settings at any time. Note that disabling cookies may affect certain website functionality.
9. Data Security
We take the security of your personal information seriously. Our safeguards include SSL encryption on all web transmissions, secure encrypted hosting, a web application firewall and CDN security layer, access controls limiting data to authorized personnel only, and use of reputable third-party platforms with their own security certifications. While we implement industry-standard protections, no system is completely immune to security risks. We encourage you to contact us immediately if you have concerns about the security of your information.
10. Data Retention
We retain customer records, job documentation, signed agreements, insurance claim records, photographs, and communication history for as long as required by applicable state and federal regulations or as necessary to support warranty claims, legal matters, or ongoing business relationships. Records related to active or recently completed jobs are retained indefinitely within our job management system.
Critical service records, insurance documentation, and signed agreements cannot be deleted upon request due to legal and regulatory obligations. We may anonymize non-essential personal data upon written request where doing so does not conflict with our legal or operational requirements.
11. Your Rights
Depending on your location and applicable law, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal data not subject to legal retention requirements
- Opt out of marketing communications at any time by contacting us directly
- Request information about how your data has been shared with third parties
To exercise any of these rights, please contact us at [email protected] or call (480) 485-9060. We will respond to all verifiable requests within 30 days.
12. Children’s Privacy
Our services and website are not directed to children under the age of 13. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately so we can take appropriate action.
13. Third-Party Website Links
Our website may contain links to third-party websites including review platforms, insurance resources, and social media profiles. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of any third-party site you visit.
14. Policy Updates
We review and update this Privacy Policy periodically to reflect changes in our business practices, technology, or applicable law. When we make material changes, we will update the revision number and effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after an update constitutes acceptance of the revised policy.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:
Email: [email protected] • Phone: (480) 485-9060 • Address: 470 E Warner Rd, Ste 2, Chandler, AZ 85225