A young one left the tub running a little too long at this Gilbert home — and by the time it was caught, water had made its way through the 2nd floor bathroom, into the bedroom, and all the way down to the 1st floor living room ceiling.
The insurance carrier called us directly to assess and handle it. We came in fast, used FLIR thermal imaging and moisture meters to map exactly where the water had traveled — including areas that looked fine but were saturated inside the walls and ceiling.
We worked with both the homeowner and the adjuster to get the loss documented properly and the drying process started immediately.
Three rooms. Two floors. One team that handled it all.
No panic. No confusion. Just a clear process, honest communication, and a family that could breathe again knowing it was being taken care of the right way.
When insurance calls us directly — that's trust we never take for granted.
