A slow shower drain leak on the 2nd floor — unnoticed for a while — brought this homeowner to us for an honest inspection.
We came out, assessed everything thoroughly using moisture meters and thermal imaging, and here's what we found: damage was contained to the bathroom and the garage ceiling below. Nothing more.
We removed the affected materials, set up drying equipment, and got the structure properly dried out.
But here's the part we're most proud of:
We told her the truth — this job is not claim worthy. Filing with insurance made no financial sense when weighed against her deductible and potential premium increases. Out of pocket was the smarter move — and we gave her a fair price to match.
No inflated scope. No unnecessary damage "discovered." No pressure to file. Just an honest assessment and solid work.
This is who we are. If a claim doesn't make sense for you, we'll tell you — even when it means a smaller job for us.
